Privacy Policy for JALIKOI Multivendor E-commerce Platform
Effective Date: 1 January 2025
1. Introduction
Welcome to JALIKOI, a multivendor e-commerce platform operating in Rwanda. At JALIKOI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any other services provided by JALIKOI (collectively referred to as the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
2. Information We Collect
We may collect the following types of information when you use our Services:
Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, shipping address, billing address, and payment information.
Account Information: When you create an account with JALIKOI, we may collect your username, password, and other account-related details.
Vendor Information: If you are a vendor on our platform, we may collect additional information such as your business name, tax identification number, bank account details, and other information necessary to facilitate transactions and payouts.
Transaction Information: We collect information related to your purchases, including order details, payment history, and shipping information.
Device and Usage Information: We may collect information about your device, including your IP address, browser type, operating system, and browsing behavior on our platform.
Location Information: With your consent, we may collect your geolocation data to provide location-based services.
Communications: We may collect information from your communications with us, including customer support inquiries, feedback, and survey responses.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services: We use your information to process transactions, fulfill orders, and provide customer support. We also use your information to improve our Services, develop new features, and personalize your experience.
To Facilitate Multivendor Transactions: We use vendor information to facilitate transactions between buyers and sellers, manage payouts, and ensure compliance with our policies.
To Communicate with You: We may use your information to send you transactional emails, order confirmations, shipping notifications, and updates about our Services. We may also send you promotional communications if you have opted in to receive them.
To Ensure Security: We use your information to detect and prevent fraud, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, shipping companies, and IT service providers.
Vendors: As a multivendor platform, we may share necessary information with vendors to facilitate transactions, such as your shipping address and order details.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
With Your Consent: We may share your information with third parties if you have given us your consent to do so.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may access and update your personal information by logging into your JALIKOI account.
Opt-Out of Marketing Communications: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in the communication or by contacting us directly.
Data Deletion: You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
7. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or through other communication channels. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
JALIKOI Multivendor E-commerce Platform
Email: support@jalikoi.com
Phone: +250 791 901 811
Address: KN 3 Road, Kigali
10. Governing Law
This Privacy Policy is governed by the laws of Rwanda. Any disputes arising out of or related to this Privacy Policy shall be resolved in accordance with the laws of Rwanda.
